Every call, from pickup to insight
Configure the agent, watch it work, and learn from every conversation — all in one console.
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Goals, greeting, personality and voice — set what the agent may say and do, then attach reusable playbooks.
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One lookback across all conversations, filtered by agent, quality, triage state or review flags.
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Full audio replay beside the transcript: captured variables, knowledge lookups and the coach's turn-by-turn guidance.
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Every analyzed call scores against your success criteria — pass rates, goal attainment and transfer stats over time.
Every call gets a verdict
Goals met or missed, objectives ticked off, hallucination and naturalness scored — each call ends with a report you can act on, not a gut feeling.
Point a number at an agent. That's the setup.
Bring your own inbound numbers over SIP. Each number routes to the agent you assign — swap agents, run A/B variants, or fall back to a human desk at any time.
Hear it take a real call on your number.
30-minute pilot: we point CallerAssist at one of your numbers and you listen in. No procurement, no migration.